Shipping policy

Shipping Policy

Effective Date: August 4, 2026

Thank you for shopping at Ariana Grande | Shop. We are committed to delivering your order as quickly and safely as possible. Please review our Shipping Policy below for important information about order processing, shipping times, delivery, and related matters.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During new product launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer.

  • Once your order has been processed, you will receive a shipping confirmation email containing your tracking information, when available.

Shipping Times

Estimated delivery times are as follows:

  • United States: 7–15 business days

  • Canada: 7–15 business days

  • United Kingdom: 6–12 business days

  • Europe: 7–15 business days

  • Australia & New Zealand: 8–18 business days

  • Rest of the World: 10–20 business days

Please note that these delivery estimates begin after your order has been processed and shipped.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

From time to time, we may offer free shipping promotions, which will be clearly displayed on our website when available.

Order Tracking

Once your order has shipped, you will receive an email with tracking information (where available).

Tracking updates may take 24–72 hours to appear after your package has been dispatched.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Shipping Delays

While we strive to meet the estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:

  • Customs inspections

  • Severe weather conditions

  • Carrier delays

  • Public holidays

  • High shipping volumes

  • Incorrect or incomplete shipping information

  • Other unforeseen events

We appreciate your patience and understanding should any delays arise.

Incorrect Shipping Address

Please ensure that your shipping information is accurate before completing your purchase.

If you notice an error in your shipping address, please contact us as soon as possible.

If your order has not yet been processed, we will do our best to update the address. Once an order has been shipped, we cannot guarantee that changes can be made.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend:

  • Checking with household members or neighbors.

  • Contacting your local delivery carrier.

  • Checking around your delivery location.

If you still cannot locate your package, please contact us and we will do our best to assist you in working with the shipping carrier.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • A description of the damage.

  • Clear photographs of the damaged item and packaging.

Once verified, we will arrange a replacement or another appropriate resolution.

Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on product availability and warehouse locations.

If this happens, you may receive separate tracking numbers and packages at different times.

Delivery Responsibility

Once your order has been handed over to the shipping carrier, delivery is managed by the carrier. While we are happy to assist with shipping-related inquiries, we cannot guarantee delivery dates or accept responsibility for delays caused by the carrier or customs authorities.

Contact Us

If you have any questions regarding your shipment or this Shipping Policy, please contact us through the contact information provided on arianamerch.store.

We appreciate your support and thank you for choosing Ariana Grande | Shop.