Refund policy
Return & Refund Policy
Effective Date: August 4, 2026
Thank you for shopping at Ariana Grande | Shop. We want every customer to be completely satisfied with their purchase. If you are not fully happy with your order, please review our Return & Refund Policy below.
Return Eligibility
We accept return requests within 30 days of the date your order is delivered.
To qualify for a return, your item must:
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Be unused, unworn, and unwashed.
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Be in its original condition with all tags attached.
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Be returned in its original packaging.
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Include proof of purchase or your order confirmation.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
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Sale or clearance items.
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Gift cards.
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Digital products or downloadable content.
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Personalized or custom-made merchandise.
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Items showing signs of wear, washing, alteration, or misuse.
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Products returned without prior authorization.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
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Your order number.
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A description of the issue.
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Clear photographs showing the damage or incorrect item.
Once reviewed, we will arrange a replacement, exchange, or full refund at no additional cost if the issue is confirmed.
How to Start a Return
To request a return, please contact our customer support team before sending any item back.
Please include:
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Order number.
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Full name.
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Email address used for the purchase.
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Reason for the return.
Once your request is approved, you will receive return instructions and the appropriate return address.
Returns sent without prior approval may not be accepted.
Refund Process
After your returned item has been received and inspected, we will notify you of the outcome.
If approved:
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Your refund will be issued to the original payment method.
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Refunds are typically processed within 5–10 business days after inspection.
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Depending on your bank or payment provider, additional processing time may apply before the funds appear in your account.
Exchanges
We replace items only when they are damaged, defective, or if an incorrect item was shipped.
If you need a different size or color, please contact us before placing a new order. Exchange availability depends on current inventory.
Order Cancellation
Orders may be cancelled within 12 hours of purchase if they have not entered processing.
Once an order has been processed or shipped, it cannot be cancelled.
Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective, damaged, or shipped incorrectly.
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Original shipping charges are non-refundable unless the return is due to our error.
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We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
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Check your bank account.
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Contact your credit card provider.
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Contact your bank, as processing times may vary.
If you still have not received your refund, please contact our customer support team.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us through the contact information provided on arianamerch.store.
We are committed to providing excellent customer service and will do our best to resolve any concerns as quickly as possible.